Shipping policy

Orders & Shipping
Standard and expedited shipping fee options are available at checkout and based on weight and delivery zone from your destination address within the United States only. Orders will generally take about 5–8 business days to be processed and shipped, excluding pre-orders. Standard orders received before 12:00 pm PST will typically be processed the same day, and standard orders received after 12:00 pm PST will be processed the next business day. Expedited orders received before 3:00 pm PST will be processed the same day. Standard shipping will take 5-8 days via UPS or USPS for the 48 contiguous states. Shipments to Alaska and Hawaii will ship via DHL. Alaska and Hawaii shipping times may vary and can take up to 2-4 weeks.

Confirmation & Status
You will receive an email confirmation once your order has been placed. This email will include your order number and shipping method. Please ensure your shipping address is correct as we cannot redirect goods once they have left our facility.

To check your order’s status or track your package, please log in to your hautelaundry.co account. If you placed your order as a “Guest”, a shipping confirmation will be sent to the email address provided. To track your package, please email Customer Service at hello@reellelux.com.

Shipping Outside the United States
We only ship orders within the United States, including Alaska and Hawaii. We are not yet shipping internationally or to APO/FPO. Please subscribe to our email list to be the first to know when international shipping becomes available.

If more than 15 business days have passed since you submitted your return request, please contact us at hello@reellelux.com.